At FYROOS FRAGRANCES, every order is carefully checked and packed before dispatch. We want you to receive your fragrance in perfect condition and enjoy a smooth shopping experience.
1. Return & Exchange Window
Return or exchange requests must be submitted within 7 days of delivery.
Requests received after this period may not be accepted.
2. Eligible Returns
- A product may be returned or exchanged if:
You received the wrong fragrance. - The product arrived damaged or leaking.
- The product has a manufacturing defect.
- The product is unused, unopened, and in its original condition.
The original box, packaging, labels, and accessories should be included with the product.
3. Opened or Used Perfumes
For hygiene and product-safety reasons, opened, sprayed, tested, or used perfume bottles are not eligible for return or exchange, except where the product is found to be damaged or defective.
This is also a common approach among Pakistani fragrance retailers.
4. Damaged or Incorrect Orders
If you receive a damaged, leaking, defective, or incorrect product, please contact us within 48 hours of delivery.
- Please provide:
Order number - Clear photographs of the product
- Photographs of the packaging
- A short video, if applicable
Our team will review the claim and provide the appropriate resolution.
5. Change of Mind
If you simply change your mind or do not prefer the fragrance after receiving it, the product must remain sealed, unused, and in its original condition to be considered for a return.
We recommend reviewing the fragrance description and available product information before placing your order.
6. Exchange
Approved exchanges are subject to product availability.
If the requested fragrance is unavailable, FYROOS FRAGRANCES may offer an alternative resolution, such as a refund or store credit, where applicable.
7. Return Shipping
For an approved return caused by a wrong, damaged, leaking, or defective product, FYROOS FRAGRANCES will handle the applicable return arrangements.
For an approved change-of-mind return, applicable return shipping costs may be the customer’s responsibility.
8. Refunds
Once an approved return is received and inspected, the refund will be processed through the applicable payment method.
The time required for the refund to reach you may vary depending on the payment provider or financial institution.
For COD orders, an approved refund may require additional payment details from the customer.
9. Non-Returnable Items
- The following are generally not eligible for return or exchange:
Opened or used perfumes
Products that have been sprayed or tested - Products damaged after delivery due to customer handling
- Products without their original packaging
- Products returned outside the applicable return period
- Final-sale or specially marked non-returnable products
10. How to Request a Return or Exchange
To request a return or exchange, contact us with your Order Number, full name, phone number, and the reason for your request.
FYROOS FRAGRANCES
📞 0311 6916264
📞 0322 6150321
📧 fyroosfragrances@gmail.com
Our team will review your request and provide the next steps.